Fishbox App Refund Policy
Fishboxapp.com Apps, Inc. (“Fishbox”, “we” or “us”) operates Fishbox – Fishing Forecast mobile application, the website (fishboxapp.com), blog, and all related services, features and content offered by Fishbox (collectively, the “App”).
There are two ways for you to cancel the subscription and get a refund: the right of cancellation based on our policy and cancellation during your applicable cooling-off period.
If you wish to cancel your subscription or request a refund, you will certainly need to contact us directly via support@fishboxapp.com. We will quickly attend to your query and resolve it with benefit for you in 2-3 days.
Please note that if you initiate a dispute through the bank, this process will take approximately 2-4 months due to the bureaucracy, and we will not be able to help you with a quick refund. Please also be informed that the bank final decision will not always be in your benefit, and there’s nothing we can do about it.
We truly care about our users and want them to be satisfied anyway. Our team is always ready to help you with any issue via support@fishboxapp.com.
Cancellation based on our policy
Cancellation & refund methods differ based on the way you have subscribed to the App.1.
If you have purchased subscription via our website using your credit/debit card or PayPal account
• If you aren’t satisfied with Fishbox, you can cancel your subscription and receive a full refund. You’ll be eligible for this refund provided that you meet both of the criteria below:
• You contact us within 14 days from your initial purchase date (trial) and before the end of your subscription term.
• You can demonstrate that you have followed Fishbox customized map (by showing your tracking data). You’ll need to show 7 days of tracking for yearly subscriptions and 7 days for monthly subscriptions.
• We will use your original payment method for your refund. Refunds typically take around 14 days to process.• You must cancel your subscription no less than 24 hours before your renewal date.
• Please be aware that your purchased subscription does not cancel automatically if you delete the App. You should cancel the subscription before deleting the App.
• Customers who subscribed to our product through the Website using credit/debit card or PayPal account will need to contact us directly and email us at support@fishboxapp.com.
• Please, when you write a refund request letter, share the email that you used when taking a subscription and the purchase date. If the email will not match, it will be hard for our support team to help you.
2. If you have purchased a subscription via any app distribution platform (App Store, Google Play, etc.):
• You can cancel your subscription via your app distribution platform. To do this, reach out to Apple or Google (or other applicable app distribution platform) directly with any refund requests. For example, Apple is typically able to honor all refund requests within 30 days of purchase date (at their discretion). Customers who subscribed to our App through iTunes will need to reach out to Apple directly at getsupport.apple.com. Customers who subscribed to Fishbox through Google Play will need to follow instructions at support.google.com.
Cancellation during cooling-off period
Please note: This section relates only to subscriptions purchased through our website using credit/debit card or PayPal account. If you purchased your subscription via the App Store or Google Play, please reach out to the App Store or Google Play support accordingly.
Many countries have statutory provisions that enable customers to request a cancellation and refund during the so-called “cooling-off period”, and we respect your rights in this regard. The terms differ from state to state and between countries, but please find some examples below.
If you reside in California or Connecticut and cancel your subscription at any time prior to midnight of the 3rd business day after the purchase date, we will refund your payment. Our indicated periods may change while under the applicable law. Your applicable legislation always prevails here.
If you are an EEA or UK resident, you have the right to cancel your subscription and request a refund without giving any reason within 14 days from your purchase date, unless you consent to the immediate start of your subscription. When you purchase your subscription and start using it, you expressly consent to the immediate start of the subscription and acknowledge that you will not be able to withdraw from the contract and receive a refund once our servers validate your purchase and the applicable digital content is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.
If you do not agree to start your subscription immediately following your purchase, please contact us at support@fishboxapp.com.
EU/UK note: information about the right of withdrawal
If you haven’t consented to the immediate start of your subscription, you still have the right to withdraw from it. Details on how to exercise your right of withdrawal are below.
• You have the right to withdraw from your purchase agreement within 14 calendar days without giving any reason.
• The withdrawal period will expire after 14 calendar days from the day of purchase.
• To exercise the right of withdrawal, you must inform us, MEMS Group, Inc, 8 The Grn, Suite R, Dover, DE 19901, USA, e-mail: support@fishboxapp.com of your decision to withdraw from a purchase agreement by an unequivocal statement (e.g. a letter sent by post or e-mail).
• To inform us of your decision to withdraw from a purchase agreement by an unequivocal statement (e.g. a letter sent by post or email), please contact us using the above contact details.
• To meet the withdrawal deadline, it is sufficient for you to contact us concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Important Statement
The Refund Policy shall be effective as of July 1, 2023. The Refund Policy is an integral part of the Terms of Use and shall be binding for the users upon the acceptance of the Terms of Use. Any translation from the English version is provided for your convenience only. In the event of any discrepancies between the English version and any other translated version, the English version shall prevail.