1. Go to and sign in with your Google account.
  2. At the top right, click your profile icon.
  3. Select Payments & subscriptions Budget & order history.
  4. Find the order you want to return.
  5. Select Request a refund or Report a problem.
  6. Choose the option that describes your situation.
  7. Complete the form and note that you'd like a refund.
  8. You'll get a message that says "Thank you for sharing your concerns." You'll also receive an email with a refund decision.
For Android users:
  1. Sign in to report a
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
For iOS users:
  1. If you have multiple refund requests, repeat these steps for each item you bought.
  2. If you don't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
  3. Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.
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