- Go to play.google.com and sign in with your Google account.
- At the top right, click your profile icon.
- Select Payments & subscriptions Budget & order history.
- Find the order you want to return.
- Select Request a refund or Report a problem.
- Choose the option that describes your situation.
- Complete the form and note that you'd like a refund.
- You'll get a message that says "Thank you for sharing your concerns." You'll also receive an email with a refund decision.
- Sign in to report a problem.apple.com.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason why you want a refund, then choose Next.
Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
- If you have multiple refund requests, repeat these steps for each item you bought.
- If you don't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
- Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.
